Privacy Policy

Welcome to Waygo ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service"). Please read this Privacy Policy carefully. If you disagree with its terms, please discontinue use of our Service. This policy was last updated on May 7, 2026.

We collect information you provide directly to us when you: • Create an account (name, email address, password) • Complete your traveler profile (travel preferences, home country, profile photo) • Create or edit trip plans (destinations, dates, itinerary details, notes) • Add flight and hotel records (flight numbers, hotel names, booking dates) • Import or save travel guides • Communicate with us via email or in-app support • Subscribe to Waygo Pro (billing information processed by third-party payment providers) We also collect information automatically when you use the Service: • Device information (device type, operating system, unique device identifiers) • Usage data (features accessed, screens viewed, interaction patterns) • Log data (IP address, access times, app crashes, diagnostic data) • Location data (only with your explicit permission, used for map features)

We use the information we collect to: • Provide, maintain, and improve our Service • Create and manage your user account • Process and fulfill Pro subscription requests • Personalize your travel discovery experience and recommendations • Enable trip planning, guide import, and map functionality • Send you service-related notifications (account updates, subscription renewals) • Respond to your comments, questions, and support requests • Send optional marketing communications (only with your consent) • Monitor and analyze usage patterns to improve our products • Detect, investigate, and prevent fraudulent transactions and abuse • Comply with legal obligations

Your account data includes your name, email, profile photo, and travel preferences. This data is required to operate your Waygo account and personalize your experience. You can update or delete your profile information at any time through the app settings. Deleting your account removes your profile data from our active systems — please see our Account Deletion page for full details. We do not sell, trade, or rent your personal account data to third parties for marketing purposes.

Your trip plans, itineraries, imported guides, saved locations, and flight/hotel records are stored securely on our servers to provide the core functionality of Waygo. This data is associated with your account and used solely to deliver the Service to you. We do not use your trip data for advertising purposes or sell it to third parties. If you enable location permissions, we use your device location to provide map-based features such as proximity search and location pinning. Location data is not continuously tracked and is used only in-app when you actively use location features.

Waygo Pro subscriptions are processed through third-party payment providers including Apple App Store, Google Play, and Huawei AppGallery. We do not directly collect or store your payment card information. We receive confirmation of successful payments from these platforms along with basic subscription status information (active, cancelled, expired). All payment processing is governed by the terms and privacy policies of the respective platform.

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. You can control cookies through your browser settings. Within our mobile app, we use analytics tools to understand how users interact with features. These tools collect anonymized, aggregated usage data. We do not use session replay or invasive tracking technologies. You may opt out of analytics data collection through the app settings under Privacy.

We do not sell your personal information. We may share your information in limited circumstances: • Service providers: We share data with trusted third-party vendors who assist us in operating the Service (hosting, analytics, customer support). These providers are contractually bound to protect your data. • Legal requirements: We may disclose information if required by law, court order, or government request. • Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction. We will notify you before your data is subject to a different Privacy Policy. • With your consent: We may share data in other situations with your explicit consent.

We retain your personal information for as long as your account is active or as needed to provide the Service. When you delete your account, we begin the deletion process within 30 days. Some data may be retained longer for legitimate business purposes such as: • Legal compliance and audit obligations (typically up to 7 years for financial records) • Fraud prevention and security • Resolving disputes or enforcing agreements Anonymized and aggregated data that cannot identify you may be retained indefinitely for product analysis.

Depending on your location, you may have the following rights regarding your personal data: • Access: Request a copy of the personal data we hold about you • Correction: Request that we correct inaccurate or incomplete data • Deletion: Request deletion of your personal data (see Account Deletion page) • Portability: Request your data in a machine-readable format • Objection: Object to certain types of data processing • Restriction: Request that we restrict processing of your data To exercise any of these rights, please contact us at privacy@waygo.app. We will respond within 30 days.

We implement industry-standard security measures to protect your personal information, including: • Encryption of data in transit (TLS/HTTPS) • Encryption of stored passwords using bcrypt • Regular security audits and vulnerability assessments • Access controls limiting employee access to personal data • Secure cloud infrastructure with reputable providers No method of transmission or storage is 100% secure. We cannot guarantee absolute security, but we are committed to maintaining appropriate safeguards for your data.

The Waygo app integrates with certain third-party services to provide features such as mapping. When you use Google Maps features, your interaction is also governed by Google's Privacy Policy. App Store purchases are governed by Apple's Privacy Policy. Google Play purchases are governed by Google's Privacy Policy. Huawei AppGallery purchases are governed by Huawei's Privacy Policy. We encourage you to review the privacy policies of any third-party services you interact with through Waygo.

Waygo is not directed to children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without verifiable parental consent, we will take steps to delete that information promptly. If you believe we may have collected information from or about a child, please contact us immediately at privacy@waygo.app.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you through the app, by email, or by updating the "Last Updated" date at the top of this policy. Your continued use of the Service after changes take effect constitutes your acceptance of the updated policy. We encourage you to review this policy periodically.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: Email: privacy@waygo.app General Support: support@waygo.app We are committed to working with you to resolve any privacy concerns and will respond to all inquiries within 30 days.