Account Deletion
We respect your right to delete your account and all associated data. This page explains how to request deletion and what happens next.
This action is permanent and irreversible.
Once your account is deleted, your trip plans, guides, itineraries, and all personal data will be permanently removed from our systems. This cannot be undone. Please export any data you wish to keep before proceeding.
Step-by-step deletion guide.
Follow these steps to delete your account directly from the app.
Open the Waygo App
Launch Waygo on your device and make sure you're signed in to the account you wish to delete.
Go to Profile Settings
Tap the profile icon in the bottom navigation bar, then tap the settings gear icon in the top right corner.
Select Account & Privacy
Scroll down to the 'Account & Privacy' section and tap 'Manage Account'.
Request Account Deletion
Tap 'Delete Account' and follow the on-screen confirmation steps. You'll be asked to confirm your decision.
Confirm Deletion
Enter your password or complete identity verification when prompted, then confirm you wish to permanently delete your account.
Deletion Confirmed
You'll receive a confirmation email. Your data deletion process begins immediately and completes within 30 days.
Can't access the app?
If you're unable to access your account to delete it in-app, you can request deletion by emailing us directly. Include your registered email address and we'll process your request within 5 business days.
privacy@waygo.appClear and transparent. Always.
Data We Will Delete
- Your name, email address, and profile information
- All trip plans, itineraries, and travel notes
- Imported guides and saved locations
- Flight and hotel records
- Personal preferences and settings
- In-app messages and support history
- Profile photo and any uploaded content
Data We May Retain
Subscription payment records
Required for tax and financial compliance (up to 7 years)
Transaction receipts
Required by app store platforms (Apple/Google/Huawei)
Fraud prevention records
Retained to prevent future abuse (anonymized where possible)
Legal hold data
When required by law, court order, or active legal dispute
Retained data is handled in accordance with our Privacy Policy.
Deletion Timeline
Immediately
Your account is deactivated. You cannot log in.
Within 7 days
Your personal profile data is removed from active systems.
Within 30 days
All remaining personal data is permanently purged.
Need help or have questions?
Our support team is here to assist you with account deletion or any related concerns. We respond to all requests within 24 hours.